ModernETH Outsource PLC: Customer Service Representative Vacancy
ModernETH Outsource PLC (ModernETH) is a technology-focused outsourcing center established in January 2008, located in Addis Ababa, Ethiopia, with international offices in the United States and UAE. We specialize in creating user-friendly web and mobile experiences, offering services in software development, web design, mobile app development, graphic design, maintenance, and support. Additionally, we import and trade a variety of ITC tools and machines based on our clients’ needs.
Position: Customer Service Representative
Qualifications:
- BSc or BA Degree
- Proficient English communication skills
- Computer literacy with strong keyboard skills
- Experience in the call center industry (a plus)
- Problem-solving abilities and troubleshooting skills
- Professional demeanor with a customer service orientation
Responsibilities:
- Clear, accurate, and timely communication with customers using effective problem-solving and troubleshooting techniques, exhibiting strong language proficiency.
- Maintain high levels of customer satisfaction in alignment with campaign benchmarks.
- Attention to detail, ensuring compliance with legislative and legal requirements for each call, understanding customer inquiries and details.
- Maintain an organized and secure office environment.
- Manage calls from logging to resolution by collaborating with the dispatch department and ensuring customer satisfaction.
- Adhere to recommended Call Average Handling times for specific campaigns.
- Achieve required quality assessment scores and meet all legal and compliance requirements during calls.
- Escalate technical queries/faults to specific departments when necessary.
- Make decisions based on training manuals, customer scripts, defined call flows, decision trees, and Team Leader guidance.
Location: Addis Ababa
Deadline: August 12, 2023
How To Apply:
Interested and qualified candidates can apply via email at talent@mmcytech.com
Contact Information:
Phone: +251-903731001
Address: 11th Floor, Kasanchis, next to Jupiter Hotel Bloomtech bld, Addis Ababa, Ethiopia