May 24, 2024

– November 2023

Amhara Bank S.C. is a dynamic and forward-thinking private commercial bank dedicated to revolutionizing the delivery of banking services through knowledge-based leadership and cutting-edge technology. We are committed to service inclusiveness, innovation, community engagement, and customer satisfaction.

Join our young and energetic team with over 4,700 employees and visionary leaders across 277 branches, all working towards our vision of becoming the leading and game-changing bank in Africa.

Position 1: Customer Experience Officer

Qualification:

  • BA in Banking & Finance, Accounting, Business Administration, Economics, Management, or related fields.

Experience:

  • Minimum of three (3) years of relevant banking experience, including one (1) year in an officer position.

Job Description:
As a Customer Experience Officer, your primary responsibility is to promptly address customer needs and complaints, ensuring their satisfaction. Key functions include:

  • Mentoring and enabling staff for improved performance.
  • Participating in policy development, budgeting, and performance reporting.
  • Meeting service level agreements.
  • Contributing to the bank’s profitability targets.
  • Collaborating with colleagues and upholding transparency in work practices.
  • Adhering to internal control systems and risk management programs.

Location: Head Office

Position 2: Internal Controller (Under Digital Banking Operation Department)

Qualification:

  • BA in Banking & Finance, Accounting, Business Administration, Economics, Management, or related fields.

Experience:

  • Three (3) years of relevant banking experience, including one (1) year in an officer position.

Job Description:
As an Internal Controller in the Digital Banking Operation Department, your role is to ensure the operation of the Digital Payment Reconciliation & Settlement unit complies with Digital Banking Procedures and guarantees timely settlement & reconciliation of MB, Mobile Money, and Card-related Digital Transactions. Responsibilities include:

  • Verifying that prepaid card funds match the face values of the cards and the system.
  • Overseeing the timely correction of discrepancies related to fund loading and unloading, posting, and pool account balance.
  • Working towards the timely rectification of discrepancies in fund loading and pool account posting.

Location: Addis Ababa

Application Deadline: November 10, 2023

How to Apply:
Interested candidates meeting the qualifications are encouraged to apply online from November 06, 2023, to November 10, 2023, via the Amhara Bank Vacancy Web Portal:

For inquiries, contact us at 690.

Note:

  • Only shortlisted candidates will be contacted.
  • We do not accept hard copy or physical applications.
  • The bank reserves the right to cancel the advertised posts.