Position: Interest Free Banking Retail CRM

Educational Background: BA degree in Accounting, Management, and other business related fields.

Experience: minimum Six years of relevant experience.

Language proficiency: Proven proficiency of Listening, Speaking and Writing Afan Oromo, Amharic and English are Mandatory Required Competency

Knowledge of Islamic economics
Understanding of Islamic banking principles and standards Understanding of Islamic banking operation policies, procedures, manuals and frameworks
Awareness of fundamental of Islamic banking accounting (AAOIFI)
Knowledge of regulatory bodies directives and legal frameworks Understanding of the workflows of Islamic financing (financing cycle)
IFB financing risk management skills
Analytical skills
Customer relationship management.

Roles and Responsibilities

Identify and develop new sources of business, to acquire and recruit new potential customers and develop strong relationships, to optimize the utilization of all products and services of the bank
Retain existing customers by developing and maintaining fruitful relationship with the current customers
Resolve customer issues i.e: investigates and resolves customer complaints regarding service.
Ensure customers’ needs are met.
Guide branch customer service initiatives as per the established service standards of the bank
Engage branch staffs to reinforces customer relation and promotes the service culture
Support branch staffs on developing, managing and growing customer relationships,
Develop and enhance good relationships with community and other financial institutions.
Prepare schedule for regular face-to-face meetings with the corporate customer of the branch for business discussion at the preference place of the customers,
Ensure that all customers of the branch are well informed on bank’s product and services
Refer opportunities to other business segment managers where appropriate
Develop and monitor bank sales strategies to get area’s competitive advantage
Provides innovative and productive inputs to enhance the efficiency of the branch and widen the scope of the business to increase revenues as well.
Support and coordinates the marketing efforts of the branch
Marketing branch within the community to attract business
Represents the bank in social and official affairs
Implement the designed strategy for the growth of quality services and customer recruitment
Ensure all document related to credit and Trade Service are properly and timely forwarded to the respective organs
Manage and monitor loan portfolio and ensure that long outstanding suspense accounts are cleared timely.
Maintains and oversees all banking procedures and processes
Ensure proper communication of policies, procedures, circulars and other business communications to staff of the branch,
Approve branches expense as per the limit.
Ensure effective and proper utilization of branch’s resources,
Rectify discrepancies and comments reported by internal auditors and controller,
Monitor, verify, rectify and update all accounting records.
Ensure compliance and monitoring is in place in accordance with rules, regulations and standards,
Prepare financial statements and operational reports for the district and head office.
Checks and balances daily cash on hand against journal and cash book and ensures that subsidiary accounts balance with their respective general ledger positions.
Keeps custody of revenue stamps, loan security documents, and loan contracts.
Keeps dual control of petty cash and vault key as needed
Documents and interprets complicated financial information for bank clients
Oversees financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance
Monitoring budgets and ensuring sales targets are met, engaging and motivating staff to achieve objectives.
Perform any other tasks as assigned by supervisor

Job Location: Adama District Office (Adama Town)

Registration Place: Adama District Office (Adama Town)

Remuneration: As per the Bank’s salary scale and benefit scheme
Terms of employment: Permanent after probationary period
Registration Deadline: December 10, 2022.

How to Apply:

Interested applicants who fulfill the above criteria can submit their copies of non-returnable CV with the application letter and copy of credentials; including copy of grade 8 ministry certificate and other supportive documents. Applicants should appear in person with original documents within five consecutive working days from the date of announcement.