Position 1 : Senior Customer Relationship Manager (Two Positions) Internal/External
Jo a, Addis Ababa
Purpose of the Job
Develop marketing activities to recruit new clients, maintain existing customers and excel in customer satisfaction by maintaining the bank’s interest.
Main Duties and Responsibilities:
· Targets and establishes development partners & institutions to identify their needs and establish business relationships.
· Develop networks and undertake proactive marketing/selling activities to recruit new clients for the Bank.
· Collecting and checking loan processing documents/information and business visiting and conducting due diligence.
· Collecting credit information about the applicant and paying a visit to the customer and his/her business.
· Securing legal opinion and Preparing financing and security contracts, and other related contracts
· Make register collaterals and ensure the customer has purchased appropriate insurance policies
· Disburse approved finance and ensure end use of finance.
· Ensure that the disbursed loans and advances are repaid as per the terms and conditions of the loan contract.
· Ensure and maintain the quality of finance
· Assess continuously the borrower’s financial and business standing.
· Identify the development of early warning signals and take remedial action on time.
· Post-disbursement follow-up and transferring problem finances to portfolio management and credit information.
Competencies (knowledge, skill and abilities)
· Strong ability to communicate clearly both orally and in writing
· Well-organized and efficient
· Good interpersonal skill
· Acting with integrity
· Flexible and adapt to new business needs
· Proven commitment towards the bank’s vision and mission
· Understand and implement the Bank’s code of conduct and ethics
· Computer literate
· Knowledge in service marketing
Job Requirements
Qualifications and experience:
- Bachelor’s degree in Accounting & Finance, Economics, Management or other Business-related fields.
- 5 years cognate of banking experience.
- Full professional qualifications are desirable
- Must be confident, self-starter, an independent thinker and have strong organizational, interpersonal and communication skills, team oriented.
How to Apply
Those who meet the above requirements should submit their short CV (maximum of 3 pages) and a cover letter (maximum 1 page) through www.ethiojobs.net
Please note that only short-listed candidates will be contacted at all stages of the selection process. Hard copy or physical applications will not be accepted. The Bank has the right to cancel the post advertised.
Women applicants are highly encouraged to apply.
Deadline Jan 14, 2023
