Position 1: Care Desk Experience Executive
Job Requirements
- Degree from a recognized Institution.
- At least 0 / 1 – year experience in a customer service environment
- Proactive, confident, energetic.
- Ability to prioritize work.
- Ability to cope with pressure from customers while delivering quality service.
- Able to probe and ask questions to get more information from customers.
- Able to advice the customers on service plans that best suits their needs / lifestyle.
- Able to explain the value of the service offered to the customer by comparing with what is available in the market.
Location: Addis Ababa, Hawassa, Gambella, Semera, Shashemene, Wolaita Sodo, Adama,
Position 1: Retail Experience Executive
Job Requirement
- Business-related degree from a recognized university.
- Cumulative GPA 3.0 and above.
- Minimum 2 years’ experience in frontline customer-facing service environment.
- Understanding of English and local language both written and spoken.
- Literacy in basic computer applications such as MS word, excel, outlook etc.
- Ability to cope with pressure from customers while delivering quality service.
- Ability to accurately perform cash transactions.
- Knowledge of Telecommunication products and services.
- Good listening and critical problem-solving skills.
Location: Addis Ababa, Hawassa
Position 3: Retail Centre Operations Coordinator
QUALIFICATIONS, EXPERIENCE AND CORE COMPETENCIES
- At least 6 months working as Retail Experience Executive at the Safaricom Shop
- Understanding of English and local language both written and spoken.
- Ability to cope with pressure from customers while delivering quality service.
- Ability to counsel/coach staff and analyze customers’ behavior on the floor and take necessary actions.
- Ability to review customer trends to prioritize how service will be delivered to them based on demand and resources available.
- Have Knowledge to Explain functionality and benefits of Safaricom Ethiopia products and services in simple terms that excite and engage the Customer
- Thorough knowledge and understanding of Safaricom Ethiopia product and Services.
Location: Addis Ababa, Hawassa, Dire Dawa , Bahir Dar,
How to Apply:
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
The closing date for receiving applications is Monday, February 28, 2023.
