Safaricom Ethiopia is owned by an international consortium including Vodafone Group; Safaricom PLC; Vodacom Group; Sumitomo Corporation – one of the largest international trading and business investment companies; and British International Investment (BII) – the UK’s development finance institution and impact investor.
Position 1: Retail Centre Operations Coordinator
QUALIFICATIONS, EXPERIENCE AND CORE COMPETENCIES
- At least 6 months working as Retail Experience Executive at the Safaricom Shop
- Understanding of English and local language both written and spoken.
- Ability to cope with pressure from customers while delivering quality service.
- Ability to counsel/coach staff and analyze customers’ behavior on the floor and take necessary actions.
- Ability to review customer trends to prioritize how service will be delivered to them based on demand and resources available.
- Have Knowledge to Explain functionality and benefits of Safaricom Ethiopia products and services in simple terms that excite and engage the Customer
- Thorough knowledge and understanding of Safaricom Ethiopia product and Services.
Place of Work: Addis Ababa, Hawassa, Bahir Dar, Dire Dawa
Position 2: HR Operations Specialist
Job Qualifications:
- Bachelor’s Degree and Higher National Diploma in HRM
- A minimum of 3 years’ experience carrying out duties involving letter administration and filing
- Strong administrative skills with a flair for technological enhancements
- High multi-tasking, organizational, communication, and writing skills
- Efficient skills in word processing, spread sheet applications, basic knowledge of internet/e-mail functions, use of Outlook and Outlook Express functions,
- Ability to prioritize multiple demands, exercise tact and discretion and meet deadlines
- Ability to sit for long periods at a desk utilizing a PC
Place of Work: Addis Ababa,
Position 3: Employee and Labor Relations Manager
Job Qualifications:
- Bachelor’s Degree and Higher National Diploma in HRM from recognized university with postgraduate qualification in Industrial Relations
- 8-10 years experience in Human Resource Management with at least 5 years experience specifically in labor and employee relations management
- Specialist knowledge of labour legislation and practice
Place of Work: Addis Ababa,
Position 4: Territory/ Corporate Account Manager
Job Qualifications:
- Marketing, Sales, Business administration or Economics Degree, or relevant degree with over 4 years’ experience in sales, marketing, customer/account management.
- Post graduate certification in Sales & Marketing, business administration will be an added advantage.
- Exposure in Service and/or Customer management for major corporate clients, commercially savvy with a detailed understanding of the technologies the company is selling and issues that typically arise
- Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.)
- Understanding of English and local language both written and spoken.
- Literacy in basic computer applications such as MS word, excel, outlook, etc.
- Ability to cope with pressure from customers while delivering quality service.
- Ability to accurately perform cash transactions.
- Knowledge of Telecommunication products and services.
- Good listening and critical problem-solving skills.
- Well-developed presentation skills with attention to detail
- Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
- Customer handling, Account management and customer retention skills
Place of Work: Debre Birhan
Position 5: Program Manager, Core Networks
Job Qualifications
- 5+ years of Project Management experience in a telecommunications organization (in an OpCo or as a vendor to an OpCo) (Essential).
- Relevant Engineering Degree or equivalent technical qualification (Essential)
- Diploma / certificate in Project Management (Desirable)
- In-depth technical knowledge of Core Network Technologies and the supporting infrastructure (Essential).
- End to end technical knowledge of telecommunication networks especially in Transmission, RAN and IT technologies (Essential).
- Knowledge of Telco over cloud (NFVi) using VMWare and/or Open Stack would be an advantage.
- Knowledge of deployment of cloud infrastructure, including hardware and virtualization layer would be an advantage.
- Knowledge of data center design to accommodate physical cloud and Telco Bare metal hardware would be an advantage.
- Fluent in English (spoken and writing) (Essential)
- Experience working in a fast-paced technology environment.
- Proven track record in delivering projects from the requirements analysis phase through the implementation cycle and be able to provide performance measures of success
- Ability to excel in a constantly evolving environment
- Understanding of project dependencies and risk mitigation in multi-discipline projects
- Proficient in Microsoft Office software
- In-depth knowledge of 2G/3G/4G Core Network technologies including IMS/VoLTE.
Place of Work: Addis Ababa,
Position 6: Program Manager, Radio Access Network
Job Requirements:
- 5+ years of Project Management experience in a telecommunications organization (in an OpCo or as a vendor to an OpCo) (Essential).
- Relevant Engineering Degree or equivalent technical qualification (Essential)
- Diploma / certificate in Project Management (Desirable)
- In-depth technical knowledge of RAN Technologies and the supporting infrastructure (Essential).
- End to end technical knowledge of telecommunication networks especially in Transmission and Core Network technologies (Essential).
- Fluent in English (spoken and writing) (Essential)
- Experience working in a fast-paced technology environment.
- Proven track record in delivering projects from the requirements analysis phase through the implementation cycle and be able to provide performance measures of success
- Ability to excel in a constantly evolving environment
- Understanding of project dependencies and risk mitigation in multi-discipline projects
- Proficient in Microsoft Office software
Place of Work: Addis Ababa,
Position 7: Program Manager, Transport Network
Job Requirements:
- 5+ years of Project Management experience in a telecommunications organization (in an OpCo or as a vendor to an OpCo) (Essential).
- Relevant Engineering Degree or equivalent technical qualification (Essential)
- Diploma / certificate in Project Management (Desirable)
- In-depth technical knowledge of Transport Technologies and supporting infrastructure (Essential).
- End to end technical knowledge of telecommunication networks especially in RAN and Core Network technologies (Essential).
- Fluent in English (spoken and writing) (Essential)
- Experience working in a fast-paced technology environment.
- Proven track record in delivering projects from the requirements analysis phase through the implementation cycle and be able to provide performance measures of success.
- Ability to excel in a constantly evolving environment.
- Understanding of project dependencies and risk mitigation in multi-discipline projects.
- Proficient in Microsoft Office software.
Place of Work: Addis Ababa,
Position 8: International Roaming Manager
Job Requirements:
· First degree or Second Degree in Business, Finance or Technology fields
· +5 years Experience in Commercial or Sales roles in FMCG, eCommerce, Financial Services or Telecom
Desired
· Bonus if having an MBA degree
· Bonus speaking additional foreign languages besides English ( EG French, Somali, Arabic, etc…)
Financial Responsibility:
· International Roaming Budget (P&L)
Place of Work: Addis Ababa,
Position 9: MPESA TEAM LEADER
Job Requirements:
- Must have a degree in a Business discipline / Social Sciences from a recognized university;
- Must have 3+ years working experience in a Retail/Commercial/Customer service Environment
- Must have 1+ years’ experience in people management in a commercial environment
- Proficiency in both English and a local Ethiopian language (Amharic/Oromia/Tigrinya/ Somali/Afar) spoken and written
- Be a team player and willing to collaborate with other teams to ensure delivery of superior Customer Experience
- Experience in the role of back-office support or Team Leader within a Contact Centre environment will be an added advantage
Place of Work: Addis Ababa,
How To Apply:
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
The closing date for receiving applications is Tuesday, February 19th, 2023.
