Position 1: Specialist: Billing Operations
Job Requirements
- Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
- At least 3 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge of Mobile and Fixed services
- Working knowledge in Unix systems and Databases – Oracle, MySQL.
- Expertise in various analytics tools such and Python, Standard Query languages
- Experience in Procedural Programming languages, Linux/Unix, scripting,
- Proficiency in networking protocols – TCP/IP, professional certification e.g. CCNA/CCNP or equivalent is preferred
- Prior Experience in GSM and fixed services billing is preferred
- Domain experience in GSM and IT is a must
Place of Work: Addis Ababa
Position 2: MPESA BACK-OFFICE SUPPORT
Job Qualifications
- Degree from a recognized university; diploma holders with substantial experience in customer care and an excellent performance track record will be considered.
- Proficiency in both English and a local Ethiopian language (Amharic/Oromia/Tigrinya/ Somali/Afar) spoken and written
- Demonstrate ability to handle pressure and perform duties well to completion within agreed SLAs
- Be a team player, working to close set targeted case escalations and team targets
- Experience in the role of back-office support or Team Leader within a Contact Centre environment will be an added advantage
Place of Work: Addis Ababa
Position 3: IT Solutions Architect
Job Qualifications
- Degree in Science/computer science/Engineering/Business related degree from reputable education institution.
- 3+ technical background in software development inclusive of databases, applications, Infrastructure, cloud development and 2+ years experience in solutions architecture and system design.
- A “hands-on software architect” capable of sharing software development best practices with the rest of the team, which in turn helps them better understand how the architecture is viewed from a development perspective.
- Experience of software development lifecycle is essential, in agile and waterfall methodologies.
- Certification in Solution Architecture and Cloud expertise certification preferably TOGAF or any Cloud (AWS /Azure /GCP/Alibaba etc ) or Kubernetes CKA/CKAD will be an added advantage.
- Understanding of Microservice and Multiple Architecture Design paradigms will be an added advantage.
- Domain experience in GSM or Telco Industry will be an added advantage.
- Ability to drive initiatives without any formal authority in an ambiguous and startup environment with strong business acumen and leadership mindset
- Ability to mentor/coach developers and other solution architects in architecture principles
- Proven track record in designing and implementing large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organizational experience
- Ability to identify all the non-functional aspects required for a deploy a secure and performant solution into production.
- Understanding of Containerization and Kubernetes among modern solution technologies will be an added advantage.
- Ability to communicate, take complete ownership of workstreams and influence others Experience with Nokia core systems will be an added advantage
Place of Work: Addis Ababa,
Position 4: Trade Marketing Support
Job Requirements:
- · Degree in a Business-related field.
- · Post graduate certification in Sales & Marketing will be an added advantage.
- · Very strong focus on Customer insights and proven ability to combine numbers and analytics to understand, predict and influence customer behavior
- · Intermediate knowledge of business finance principles is essential.
- · 3 years hands on experience in Sales, Marketing
- · Experience in Sales Distribution will be of an added advantage.
- · Highly results and performance oriented.
- · Excellent team player.
- · Excellent Negotiation/Influencing and Presentation skills.
Place of Work: Addis Ababa,
Position 5: Analyst – Quality Assurance
Job Requirements:
· Bachelor’s degree from a recognized university
· 4+ years hands on experience working within in a service-oriented company, with business analysis experience.
· Excellent knowledge of Safaricom products and services, processes & procedures
· Excellent knowledge of Call center operations
· Understands the customer requirements and key deliverables in the quality assurance process i.e. Quality evaluation, Creation of assessment forms, Appeals, Calibration etc.
· Has first-hand knowledge and experience of customer feedback surveys e.g. NPS, CSAT, CES
· Must be analytical and have excellent written and verbal communication skills (articulate), coupled with good listening and critical reasoning skills and ability to provide constructive feedback.
· Must possess excellent interpersonal and presentation skills.
· Strong collaborator who enjoys working in cross-functional teams, with people from different backgrounds.
· Confident, energetic and able to work under pressure with a positive attitude, Creative, complex problem-solving.
· Self-motivated, requiring little supervision and able to meet strict deadlines
· Quality Assurance training/Certification will be an added advantage
Place of Work: Addis Ababa,
How To Apply:
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
The closing date for receiving applications is Thursday February 6th, 2023.
