Multichoice Ethiopia PLC new job vacancy

position 1 : Field Services Supervisor

Job Description

Purpose of the Position:

Provide support in Channeling technical ussies and to provide technical support and training that reduces technical issues, customer complaints and to improve the overall customer experience

Key Performance Objectives:

EVALUATIONS

Manage the physical evaluation of new installations pegged at 5% of all new installations
Manage standard adherence by installers in line with set quality requirements.
Mentoring and coaching of Field service personal for optimal performance
Manage and drive the use of the Installer Ecosystem utilization and value realization.

Installer Training and Support

Manage and co-ordinate installer training
Disseminate all technical information which impact on the day to day operations of the installers
Provide technical support to Field service staff, installers and customer service department (fault finding and problem resolution)
Drive the evaluation the effectiveness of training interventions
Ensure regular QA is conducted per installer to determine if there is a need for refresher training or negligence from installers

Accreditation and Installer Database

Manage the updating the accredited installers database.
Manage and drive the accreditation for installers from level 1 through to level 3 (Star 3)
Manage adequate numbers of installers per base to shorten turn-around times
Investigate and determine the ideal installer base size for the market to ensure accurate installer support is available
Manage FS Systems and Tools – IES Platform escalations

Relationship building with installers

PR functions (constant communication with the installers) to drive customer first
Drive installer motivational strategies to promote optimal performance
Arrange regular Q&A sessions to address installers’ concerns – Knowledge Management
Retention Management – drive installer retention strategies.
Manage and drive installer sales strategy to boost sales and up-sale to customers
Drive customer experience by tracking customer satisfaction surveys

People Management

Provide leadership in the aspect of Performance direction, goal clarification, communication, engagement, ethics, commitment & energy
Talent management, capacity, competence & skills – development
Responsible for team strength & performance level (attraction, selection, retention & development of Facilities team)
Ensure alignment with Team strength, performance and energy matched strategic requirements – under performers identified, improved or removed
Manage Administrators and Regional Technical teams reporting to field services to support and ensure KPi’s are achieved

Technical Site management

Manage the commissioning of technical installations in line with POCs
Manage and drive the assessment of commercial installations assessments
Manage and approval of technical installations/ IPtv and Fibre
Manage and drive technical testing to in alignment with customer retention
Manage the monitoring of SAT IP commercial installations
Drive and optimize process efficiency and effectiveness by process mapping and documentation

Monthly Reporting

Manage Ecosystem reporting and manage inefficiency by bridging gaps
Provide reports on all field services duties and responsibilities
Analyze and drive customer technical related satisfaction feedback
Take full accountability of field service reporting ( QA, Incentives, IES weekly reports,

Job Requirements

Qualifications & Experience

A Degree in Engineering an advantage
A minimum of 5-8 years’ experience in field service management
Transmission knowledge
TV frequency knowledge
Signal distribution knowledge
Fault finding procedure
Computer skills – MS office, Word, Excel, Power Point
Processes to manage multi-faceted systems
Technical understanding of key system interfaces

Technical Competencies

Stakeholder management
Compliance and Governance
Project Management

Behavioral Competency

Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Coaching

How to Apply

Interested candidates are invited to send their CV through Ethiojobs website.

Only shortlisted candidates will be contacted.

Apply Now Deadline
Oct 10, 2022

Position 2 : Supply Chain & Distribution Manager

Job Description

Purpose of the Position:

To oversee purchasing of hardware, warehousing, distribution, forecasting of inventory.

Key Performance Objectives:

Stakeholder Management and Reporting

Liaise regularly with business units to make sure they order stock timeously and that they maintain optimum stock levels at all times.
Provide timeous, accurate and relevant information and reports on a regular basis in order to manage the supply chain and distribution.
Management of stock for MCE and communicated stock levels to all stakeholders.
Manage the MultiChoice Ethiopia supply chain and logistic.
Together with outsourced distribution service providers continuously review and optimise the MultiChoice Ethiopia supply chain and logistics strategy
Maintain Optimum Stock Levels of all products distributed by MultiChoice
Ensure that all orders are timeously placed and that optimum stock levels are always maintained
Regularly liaise with business units to make sure they order stock timeously and that they maintain optimum stock levels at all times
Adhere service level agreements with all suppliers and service providers
Manage the Supply chain and distribution Budget.
Ensure that all system related shipping and distribution functions are done accurately and timeously
Continually review and optimize all processes within the supply chain;
Provide timeous, accurate information to Senior Management on a regular basis in order to monitor processes within the supply chain
Provide timeous, accurate and relevant information and reports on a regular basis in order to manager the supply chain and distribution functions.
Continuously optimize the supply chain and distribution processes and procedures.
Continually review and optimize all the processes and procedures within the supply chain value chain
Manages inventory control, shipping and receiving, and warehouse operations.
Ensures timely and cost-efficient delivery of inventory and other goods.
Utilizes systems to monitor and track inventory through the distribution chain and identify and resolve issues.
Properly manage storage spaces and update stock status.
Track, liaise and negotiate loading and unloading goods/decoder from customs to store and from store to final destination

People Management

Provide leadership in the aspect of performance direction, goal clarification, communication, engagement, ethics, commitment & energy
Talent management, capacity, competence & skills – development
Responsible for team strength & performance level (attraction, selection, retention & development of Anti – Piracy team)
Ensure subordinate managers have clear, current and measurable goals; hold direct reports accountable for their own results and obstacles and deal with underperformance
Ensure alignment with Team strength, performance and energy matched strategic requirements – under performers identified, improved or removed

Job Requirements

Qualifications & Experience

Degree in Supply Chain / Business Management
A minimum of 7-10 years’ experience in supply chain management
Ethiopia Customs rules and regulations
Supply Chain experience
Strong IBS Knowledge
Strong financial and accounting knowledge
Financial analysis experience
Stock management Experience
Strong system and system implementation experience –Great Plains, SAP

Technical Competencies

Supply Chain Management
Logistics Management
Financial Management
Regulatory and Compliance
Risk Management
Customer Centricity

Behavioral Competency

Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching

How to Apply

Interested candidates are invited to send their CV through Ethiojobs website.

Only shortlisted candidates will be contacted.

Apply NowDeadline
Oct 10, 2022

Position 3 : Fleet & Facilities Supervisor

Job Description

Purpose of the Position:

Supervises and coordinates the overall fleet, maintenance and repair of vehicles and buildings and associated equipment and aid efficient utilization of the facilities.

Key Performance Objectives:

FLEET MANAGEMENT

Implement and manage fleet service.
Manage and track GPS.
Track and evaluate GPS report (trip, fuel, distance, and different alarms (speed limit, geofence and parts). Download GPS history to MCE local storage disk before overwritten after 12 months.
Monitor driving patters of drivers such as over speeding and excessive application of brakes.
Ensure all company vehicles have comprehensive insurance and make periodical renewals, maintenance/service and making sure that they are in good shape to carry out their functions.
Ensure the dispatch and delivery of company asset, decoders, stationeries to branches and kiosks.
Ensure that all company vehicles are in proper running conditions.
Facilitate staff transportation and work closely with night shift supervisors.
Track all office use vehicles and organize decoder dispatch to branches, kiosk…
Implement fleet policies and/or procedures and manage accidental report.
Responsible for vehicle management and implementation of vehicle safety policy.

FACILITY MANAGEMENT

Ensure proper utilization of all office facilities and resources.
Facilitate training, meetings, events and manage all meeting spaces.
Ensure all rental spaces renewal.
Tracks facilities service requests and ensures requests are completed within established timelines and quality standards.
Maintain conducive workplace and standards. Ensure the safety and security of the workplace.
Outsource onetime services like deep cleaning, fumigation/disinfectant if needed.
Inspect and maintain electrical, plumbing, air conditioning and landscaping on the premises.
Adhere safety protocols, supervise security and housekeeping staff. Ensure daily janitorial services to keep the office’s interior attractive and hygienic.
Inspect, schedule routine maintenance, plan new projects and perform emergency repairs. Assess the costs of maintaining workspaces
Schedules and ensures completion of preventative maintenance.
Looks for ways to reduce costs and increase profits, in addition to finding means for getting better fuel efficiency.
Ensure that office utilities and services such as telephone, electricity, water, and sanitation are fulfilled and available.
Ensure bills are timely settled to ensure sustainable availability of the services.

RELATIONSHIP & BUILDING MANAGEMENT

Maintain good relationship with service provider, Lease, Hotels and couriers.

People management – motivating and directing team members to optimize workplace productivity.

Job Requirements

Qualifications & Experience

BA degree Logistics and Supply Chain Management, Business Administration, or management
Minimum 4-6 years’ experience in Fleet and facilities Management

Technical Competencies