Position 1 : Customer Service Manager I -For Branches Under Bale Area
Job Description
Customer Service Manager I –For Branches Under Bale Area
DB/ Vacancy- 0263/22
Job Summary
- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements
Academic & Professional Qualification
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
- Minimum of Six (6) years banking experience
Required Behavioral & Leadership Competency
· Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
· Creativity and innovation skill
· Action oriented
· Quality focus and attention to detail
· Professionalism and integrity in line with Dashen Bank Values
· Good oral and written communication skills
· Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
· Good customer relationship management skill (internal & external)
· Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
- Language Ability: –
- Ability to communicate in local languages is an added advantage.
How to Apply
How to Apply
1. Interested and qualified applicants should apply through
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
· Female Applicants are highly encouraged to apply
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
Apply Now Deadline Nov 7, 2022
Position 2 : Senior Talent Acquisition & On-Boarding Officer
Job by Dashen Bank S.C
Job Description
Senior Talent Acquisition & On-Boarding Officer
DB/ Vacancy-0262/22
Job Summary
- The Senior Officer, Talent Acquisition and On-Boarding implements the activities related to talent acquisition and on-boarding including participating in job design, recruitment, selection and orientation processes
Job Requirements
Academic & Professional Qualification
- Bachelor Degree in Social Sciences or related discipline from a reputable university.
- Professional qualification(s) in Human Resources.
Experience
- At least five (5) years’ relevant, post-qualification experience in a similar role
Behavioral Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Technical experience in Human Resources and/or Business Administration
- Knowledge of best and current HR practices and approaches.
- Knowledge of various interview techniques and evaluation methods and how to maximize their use.
- Knowledge and understanding of appropriate employment branding and marketing tools, methods and approaches; and ability to measure effectiveness and reach.
- A keen understanding of the differences between various roles within organizations.
- Proficient in the use of social media, Applicant Tracking Systems (ATS), job boards, CV databases and interview techniques
How to Apply
1. Interested and qualified applicants should apply through
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
· Female applicants are highly encouraged to apply
Apply Now Deadline Nov 7, 2022
Position 3 : Organizational Development Specialist
Organizational Development Specialist
DB/ Vacancy-0261/22
Job Summary
- The organizational Development Specialist is responsible to oversee the HR planning and analytics, engaging on process flow and job design, emeployee’s engagement and organizational culture building initiatives. The role holder is also responsible to provide support in the delivery of people and organizational development strategies and operational plan in support of the Dashen Bank values.
Job Requirements
Academic & Professional Qualification
- Bachelor Degree in Human Resources, Management, Business Administration and/or related discipline from a reputable university.
- Professional qualification(s) in Human Resources is an added advantage
Experience
- At least Six (6) years’ relevant, post-qualification experience in a similar role
Behavioral Competency
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
- Technical experience in Human Resources and/or Business Administration.
- Knowledge on linking business strategy to people and HR strategies.
- Knowledge of principles of organizational development and organizational effectiveness
- Knowledge and understanding of Ethiopian employment and labor relations law.
- Knowledge of best and current HR practice and approaches
- Knowledge of best and current HR practices and approaches.
- Knowledge of leading practice, tools and processes in Organization Design.
- Ability to analyze data on employee feedback to create a better working environment and engaging culture.
- Track record in delivering successful OD projects and supporting organizational change; influencing, building and sustaining relationship in order to achieve results.
- Ability to analyses quantitative and qualitative data and produce reports
How to Apply
1. Interested and qualified applicants should apply through
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
· Female applicants are highly encouraged to apply
Apply Now Deadline Nov 7, 2022
