Ahadu Bank S.C. is inviting interested and qualified applicants to join our team and make a significant impact on the Ethiopian financial sector. We are dedicated to delivering banking services with knowledge-based leadership, state-of-the-art technology, agile strategies, and market discipline. Join us in shaping the future of banking.
Vacancy No. 2023
Position 1: Customer Services Officer – I
Education:
- Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields.
Experience Requirement:
- 1 year of relevant experience in a Bank or 2 years at Micro Finance institutions.
Competencies Required:
- Understanding of general financial products and services.
- Good knowledge of the Bank’s accounting and procedures.
- Ability to respond to basic client inquiries and instructions and resolve most issues and requests.
- Excellent command of Microsoft Excel, Microsoft Office, and the core banking system.
Place of Work: Mizan Aman, SNNPR
Position 2: Customer Service Officer II
Qualification Requirement:
- Bachelor’s Degree in a business-related field (e.g., Accounting, Management, Economics, Business Administration).
Experience Requirement:
- 2 years of relevant experience in a Bank.
Job Description:
- Responsible for front office customer service support at the branch.
- Handles account maintenance, payment and collection transactions, and responds to customer inquiries.
- Manages cash and non-cash transactions and fulfills customer requests at the branch.
Place of Work: Mizan Aman, SNNPR
Position 3: Senior Customer Services Officer
Education:
- Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields.
Experience Requirement:
- 5 years of relevant experience in a Bank.
The Senior Customer Service Officer:
- Provides front office customer service support at the branch.
- Manages account transactions.
- Responds to customer inquiries.
- Handles cash and non-cash transactions and fulfills customer requests at the branch.
Place of Work: Mizan Aman, SNNPR
Position 4: Branch Manager I
Required Qualification:
- Bachelor’s Degree in Banking & Finance, Accounting, Management, Economics, Business Administration, or related fields.
Required Experience:
- Minimum of seven (7) years of professional experience at a Bank, including at least one (1) year as a Customer Services Manager or equivalent role.
Responsibilities:
- Plan, organize, lead, and control the banking activities of a branch office.
- Ensure compliance with operating procedures, rules, and regulations.
- Coordinate sales/business development efforts.
- Lead customer service initiatives and branch operational excellence.
- Prepare and submit annual budgets and reports.
- Participate in community activities and promote bank services.
Candidates applying for managerial positions should possess key competencies and skills, including:
- Excellent team-building and analytical skills.
- Ability to work under pressure.
- Knowledge of modern management techniques.
- Excellent organizational skills.
- Knowledge of commercial business law, sector rules, and regulations.
- Results-driven and customer-focused.
- Leadership and human resources management skills.
Place of Work: Mizan Aman, SNNPR
Deadline: November 7, 2023
How to Apply:
Interested and qualified applicants can apply
Upload your credentials (not exceeding 10 MB) in a single PDF format.
For more information, please call us at: +251 11 5260 795
