Marriott Executive Apartments Addis Ababa is centrally located, within walking distance from UN-ECA Headquarters and just a 10 minute drive to the African Union Headquarters. Our luxury five star hotel is ideal for long stays, business trips, relocations and family holidays. Our recently renovated hotel offers beautifully appointed One and Two Bedroom Apartments to suit your travel needs, each offering a home-away-from-home experience with facilities that includes a fully-fitted kitchen, living room, a dedicated work area and free high speed Wi-Fi. Stay healthy while enjoying our residents-only Health Club spa, steam room, outdoor swimming pool and fitness center. Guests can enjoy sumptuous international cuisines at the Pepper & Spice Restaurant or enjoy luxurious pool side entertainment. Stay with us and explore Ethopia; visit local attractions such as the National Museum of Ethiopia – home of “Lucy” (Dinknesh of Ethiopia), Holy Trinity Cathedral, Grand Palace of Emperor Menelik II and much more
Job Description
Position: Clerk Front Desk
Job Time: Full-Time
Job Type: Permanent
Place of Work: Addis Ababa, Ethiopia
Posted date: 23 hours ago
Application Deadline: July, 23/2022
The world is a big place and Marriott Executive Apartments offers corporate apartments in the biggest and best cities for business travel across Europe, Asia, Latin America and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home.
POSITION SUMMARY
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
