New Job vacancy by Zemen Bank

Job Vacancy 1: Customer Service Representative (CSR)

Company Profile:
Zemen Bank S.C is a rapidly growing financial institution in Ethiopia, catering to major blue-chip clients. The bank is renowned for its customer-oriented financial services and operates in adherence to national regulations and international best practices. Zemen Bank values excellence, integrity, diligence, and teamwork, and is inviting highly motivated individuals to join its Young Graduate Trainee Program (YGT) as Customer Service Representatives (CSR).

Program Purpose:
The Young Graduate Trainee Program aims to recruit enthusiastic CSR’s to work in high-performing teams, providing exceptional customer service. As a CSR, you will offer vital information about the bank and its services, create a welcoming office environment, manage departmental records and communications with both internal and external clients, and handle secretarial responsibilities.

Key Responsibilities:
As a Customer Service Representative, your key responsibilities include:

1. Applying Zemen Bank’s standards, procedures, and methodologies to assigned tasks.
2. Providing accurate and timely data, utilizing relevant knowledge sources as required.
3. Building positive working relationships with colleagues.
4. Continuously improving personal skills and knowledge in the banking sector.
5. Demonstrating a strong work ethic contributing to the bank’s growth and profitability.
6. Promptly completing additional assigned tasks.
7. Working independently and efficiently to meet deadlines.
8. Being a competent team player with a keen interest in the banking industry.
9. Exhibiting excellent oral and written communication skills.
10. Demonstrating personal motivation and drive through dedication to continuous development and goal achievement.

Competencies Required:
To succeed as a CSR, you should demonstrate the following competencies:

1. Strong communication and interpersonal skills.
2. Willingness to learn and work under supervision.
3. Focus on quality and risk management.
4. Proficient computer skills.

Job Requirements:

• Qualifications: Bachelor’s Degree in Marketing, Communications, Public Relations, Digital/Online Marketing, Customer Experience, Marketing, Management, SSOM, or related fields.
• Only graduates of the year 2023 are invited to apply.
• Only female applicants are invited to apply.
• Applicants must have a CGPA of 2.5 and above.
• Applicants must possess an exit examination result confirmation certificate.
• Location: Addis Ababa
• Salary: Attractive Salary and Benefits

How to Apply:
Qualified candidates can apply through the following link:

Please note that the deadline for application is July 31, 2023.

Job Vacancy 2: Manager, Performance Management Division

Company: Zemen Bank S.C
Location: Addis Ababa, Ethiopia
Category: Banking and Insurance, Human Resource and Recruitment
Career Level: Managerial Level (Manager, Supervisor, Director)
Employment Type: Full-time
Salary: Attractive Salary and Benefits

Job Description:
Job Summary:
As the Manager of the Performance Management Division, you will oversee the Performance Management process at Zemen Bank S.C. Your key role will be to formulate policies and guidelines that contribute to the successful achievement of the department’s mandate in relation to Performance Management activities, fostering a high-performance organization. Monitoring and controlling the development of performance plans and key performance indicators will be integral to your responsibilities, ensuring alignment with the strategic vision, scope, priorities, processes, systems, and tools of the Bank.

Competencies Required:
To excel in this role, you should possess the following competencies:

1. Working knowledge of Performance Management Systems, practices, processes, and technology.
2. Familiarity with Balanced Scorecard system.
3. Technical knowledge in human resources and/or business administration.
4. Understanding of the best and most recent HR practices and techniques.
5. The ability to translate broad/general performance objectives into specific, quantitative metrics.
6. Proficiency in creating critical performance management tools and instruments.
7. Coaching expertise to guide others through the performance management cycle and procedure.
8. Strong project management abilities.
9. Leadership skills to influence and drive change efforts in support of department/unit business strategy.

Job Requirements:

• Required Qualification and Experience:
• MBA/MA Degree in HRM or other relevant field of studies with at least 6 years of relevant experience, including 2 years in a managerial or equivalent capacity.
• OR BA Degree in Management/HRM/Business Administration/Public Administration/Law or other related fields with at least 8 years of relevant experience, including 2 years in a managerial or equivalent capacity.

How to Apply:
Qualified candidates can apply through www.ethiojobs.net. Please attach your updated CV and credentials in PDF format.

Please note that the closing date for applications may have already passed as of July 25, 2023.