Position 1: District Valuator -Maker-Checker
Location: Wolaita District Office
Job Description
Job Summary
As a District Valuator – Maker-Checker at Dashen Bank S.C, your primary responsibility will be to drive business growth for Retail & MSME/IFB Banking by providing exceptional relationship management to both new and existing customers at the assigned branch in Wolaita. You will focus on ensuring customer satisfaction, retaining current customers, and capitalizing on cross-selling opportunities to generate additional business.
Job Requirements
Academic & Professional Qualification:
- Bachelor’s Degree in business administration, banking, finance, management, or related fields.
- Training and courses in banking operations (IFB, domestic, credit, and international banking operations).
Experience:
- A minimum of four (4) years of successful experience in banking or customer contact roles.
| Behavioral Competencies | Technical Competencies |
|---|---|
| Strong interpersonal and cross-cultural skills | Business development skills |
| Demonstrated creativity and innovation skills | Commercial awareness |
| Action-oriented mindset | Strong networking skills |
| Keen attention to quality and detail | Proficiency in relationship management activities |
| Professionalism and integrity aligned with Dashen Bank | Knowledge of Interest-Free Banking (IFB) operations |
| Effective oral and written communication skills | Familiarity with IFB modes of finance/investments |
| Critical thinking and analytical problem-solving abilities | Understanding of Shari’ah principles relevant to IFB business |
| Personal motivation and drive | |
| Proficiency in managing customer relationships | |
| Risk awareness and compliance |
How to Apply
Interested and qualified applicants should apply through the following link:
Applicants are required to complete all details on the vacancy application form and submit after answering all questions. Additionally, please scan and attach all relevant credentials (such as educational qualifications, work experience licenses, certifications, etc.) in PDF format as stated in the application form/CV.
Please note:
- Dashen Bank does not charge any fees during the recruitment process. If you encounter any requests for payment, kindly decline.
- Female applicants are strongly encouraged to apply.
Deadline: July 24, 2023
position 2 : Senior Customer Service Officer – Cash I-For Lare Branch
Career Level: Senior Level (5+ years experience)
Employment Type: Full time
Salary: As per the Bank’s attractive salary scale
Job Description
Senior Customer Service Officer – Cash I-For Lare Branch
Job Summary
The Senior Customer Service Officer will provide front office customer service support at the Lare Branch. Responsibilities include handling account management transactions, responding to customer inquiries, managing cash and non-cash transactions, and fulfilling all customer requests at the branch.
Job Requirements
Academic & Professional Qualification
- Bachelor’s degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or any other equivalent fields.
Experience
- Minimum of four (4) years of banking experience.
Behavioral Competency
- Strong interpersonal and cross-cultural skills, including the ability to build collaborative relationships with sensitivity to diversity and inclusion.
- Creativity and innovation skills.
- Action-oriented approach.
- Strong focus on quality and attention to detail.
- Demonstrates professionalism and integrity in line with Dashen Bank values.
- Excellent oral and written communication skills.
- Critical and analytical thinking and problem-solving abilities.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and goal achievement.
- Proficient in customer relationship management with both internal and external customers.
- Risk awareness and focus, demonstrating understanding of risk management practices, standards, and regulatory requirements.
Required Technical Competency
- Understanding of the basic mechanisms of general financial products and services.
- Good knowledge of the Bank’s accounting procedures.
- Ability to respond to basic client inquiries and instructions, with the capability to advise and resolve most issues and requests.
- Excellent command of Microsoft Excel and good command of Microsoft Visio.
How to Apply
- Interested and qualified applicants should apply through the
- Fill in all the details on the vacancy application form and submit it after completing all the questions.
- Scan all relevant credentials and attach them as PDF documents on the ethiojobs vacancy application website (mandatory). The uploaded documents should verify educational qualifications, work experience licenses, certifications, etc., as stated on the application form/CV.
Note:
- Applicants who do not have an ethiojobs account need to register using a personal email account.
- CVs should not exceed 3 pages and must be saved in PDF format (mandatory).
NB: Dashen Bank does not charge any fees during the recruitment process. If you are asked for any fees, please refuse.
Female applicants are highly encouraged to apply.
Deadline: 24 July 2023
Position 3 : Senior Customer Service Officer – Cash I-For Bachuma Branch
Career Level: Managerial Level (Manager, Supervisor, Director)
Employment Type: Full time
Salary: As per the Bank’s attractive salary scale
Job Description
Senior Customer Service Officer – Cash I-For Bachuma Branch
DB/ Vacancy-0158/23
Job Summary
The Senior Customer Service Officer Cash/Accounts will provide front office customer service support at the branch. Responsibilities include handling account management transactions, responding to customer inquiries, managing cash and non-cash transactions, and fulfilling all customer requests at the branch.
Job Requirements
Academic & Professional Qualification
- Bachelor’s degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or any other equivalent fields.
Experience
- Minimum of four (4) years of banking experience.
Behavioral Competency
- Strong interpersonal and cross-cultural skills, including the ability to build collaborative relationships with sensitivity to diversity and inclusion.
- Creativity and innovation skills.
- Action-oriented approach.
- Strong focus on quality and attention to detail.
- Demonstrates professionalism and integrity in line with Dashen Bank values.
- Excellent oral and written communication skills.
- Critical and analytical thinking and problem-solving abilities.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and goal achievement.
- Proficient in customer relationship management with both internal and external customers.
- Risk awareness and focus, demonstrating understanding of risk management practices, standards, and regulatory requirements.
Required Technical Competency
- Understanding of the basic mechanisms of general financial products and services.
- Good knowledge of the Bank’s accounting procedures.
- Ability to respond to basic client inquiries and instructions, with the capability to advise and resolve most issues and requests.
- Excellent command of Microsoft Excel and good command of Microsoft Visio.
How to Apply
- Interested and qualified applicants should apply through the
- Fill in all the details on the vacancy application form and submit it after completing all the questions.
- Scan all relevant credentials and attach them as PDF documents on the ethiojobs vacancy application website (mandatory). The uploaded documents should verify educational qualifications, work experience licenses, certifications, etc., as stated on the application form/CV.
Note:
- Applicants who do not have an ethiojobs account need to register using a personal email account.
- CVs should not exceed 3 pages and must be saved in PDF format (mandatory).
NB: Dashen Bank does not charge any fees during the recruitment process. If you are asked for any fees, please refuse.
Female applicants are highly encouraged to apply.
Deadline: 24 July 2023
