Position 1: Customer Services Officer -I
Minimum Qualification: Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration or related fields of studies.
Experience Requirement: 1 (One) year of relevant experience in a Bank or 2 years at Micro Finance institutions.
Responsibilities:
- Handles cash and non-cash transactions and all customer requests at the branch.
- Handles account maintenance, payment, and collection transactions, and responds to customer enquiries.
- Makes/checks front office customer service support at the branch.
Competencies Required:
- Understanding of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system.
Place of Work: Addis Ababa and Jimma
Position 2: Customer Service Officer II
Minimum Qualification: Bachelor’s Degree in a business-related field e.g. Accounting, Management, Economics, Business Administration.
Experience Requirement: 2 (Two) years of relevant experience in a Bank.
Responsibilities:
- Makes/checks front office customer service support at the branch.
- Handles account maintenance, payment, and collection transactions, and responds to customer enquiries.
- Handles cash and non-cash transactions and all customer requests at the branch.
Place of Work: Addis Ababa and Jimma
Position 3: Senior Customer Services Officer
Minimum Qualification: Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration or related fields of studies.
Experience Requirement: 5 (Five) years of relevant experience in a Bank
Responsibilities:
- Provides front office customer service support at the Branch
- Handles account management transactions
- Responds to customer enquiries
- Handles cash and non-cash transactions and all customer requests at the branch.
Place of Work: Addis Ababa
Position 4: Branch Manager I
Minimum Qualification: Bachelor’s Degree in Banking & Finance, Accounting, Management, Economics, Business Administration or other related fields of studies.
Experience Requirement: Minimum of seven (7) years of professional experience at a Bank out of which One (1) Year as Customer Services Manager or equivalent role.
Responsibilities:
- Plans, organizes, leads, and controls the banking activities of a branch office.
- Ensures that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff.
- Coordinates the sales/business development efforts of the branch.
- Leads the customer service initiatives and guides branch operational excellence.
- Prepares and submits annual budget, work plan and activity and progress reports.
- Participates in various community activities and keeps close touch with the business community to promote services offered by the Bank.
Competencies Required:
- Excellent teambuilding and analytical skill
- Ability to work under pressure
- Sufficient knowledge of modern management techniques;
- Excellent organizational skills;
- Ability to distribute sales targets and production goals to staffers and manage achievement;
- Knowledge of commercial business law, sector rules and regulations;
- Results driven and customer focused
- Leadership and human resources management skills
Deadline: July 01, 2023
How To Apply:
Interested and qualified applicants shall apply by clicking the button below:
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