June 14, 2024

About Dashen Bank:
Dashen Bank stands as a preeminent financial powerhouse in the industry, renowned for its exceptional operations and financial accomplishments. Pioneering cutting-edge technologies within the financial realm, Dashen Bank has garnered numerous accolades for its innovative approach.

Position 1: Recruit Professional for the Contact Centre

Academic and Professional Qualifications:

  • Bachelor’s Degree in Economics, Business Administration, Management, Marketing Management, or related fields.
  • BSc. Degree in Computer Science, IT, Information Systems.
  • Fluency in spoken and written Somali language is mandatory.

Experience:

  • No prior experience is required.

The Recruit Professional in the Contact Centre role is accountable for providing support by handling customer calls and addressing queries via phone or social media platforms. Additionally, the role involves prioritising customer concerns for resolution or escalation to Senior Contact centre Agents, thereby ensuring the maintenance of superior customer service adhering to established service standards.

Location: Addis Ababa

Application Forms:

Application Form for Hiring Professionals – Contact Center in Somali Language
Application Form for Hiring Professionals, Contact Center in Afar Language

Position 2: Software Development Engineers

Academic & Professional Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering, or equivalent.
  • Banking business knowledge is an advantageous addition.

Experience:

  • Minimum of six (6) years of relevant experience.
  • Demonstrated success in software engineering for at least six (6) years, progressively handling responsibilities in analysis, design, implementation, and deployment tasks.

The Software Development Engineers are tasked with designing, architecting, and developing in-house software solutions, along with furnishing substantial system support. These engineers must adeptly interpret and articulate business requirements while showcasing their ability to provide effective business solutions.

Location: Addis Ababa

Position 3: Senior Customer Service Officer, Cash I

Academic & Professional Qualifications:

  • Bachelor’s Degree in business-related fields like Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or equivalents.

Experience:

  • A minimum of four (4) years of banking experience.

The Senior Customer Service Officer in the Cash/Accounts domain assumes the responsibility of rendering front-office customer service support at the branch. The role involves managing account transactions, addressing customer inquiries, processing both cash and non-cash transactions, and fulfilling all customer requirements at the branch.

Location: Addis Ababa

Application Form: Application Form For Senior Customer Service Officer – Cash I-For Jamu Branch under Jimma District Office

Application Deadline: August 20, 2023

Application Guidelines:

  1. Interested and eligible applicants should complete the provided Microsoft Application Form for each respective position.
  2. Ensure all details in the vacancy application form are accurately filled out before submission.
  3. Scan and upload pertinent credentials (educational qualifications, work experience licences, certifications, etc., as stated in the application form/CV) to the ethiojobs vacancy application website.
  4. The CV should not exceed 3 pages and must be saved in PDF format (mandatory).

Note:
Dashen Bank does not levy any fees during any phase of the recruitment process. Any requests for fees should be declined.
Female candidates are strongly encouraged to apply.