June 24, 2024

Dashen Bank Branches Under Mekelle District Office Job Vacancies

Dashen Bank is looking for qualified candidates to fill different positions in its branches under Mekelle District Office. The available positions and their job descriptions are as follows:

Position 1: Customer Service Officer (Maker)

Job Summary

The Customer Service Officer (Maker) will be responsible for front-office customer service support at the branch level. S/he will handle account maintenance, payment and collection transactions, and respond to customer inquiries, and all customer requests.

Job Requirements

  • Bachelor’s Degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or equivalent fields.
  • No experience required but not more than 25 years of age for external applicants.
  • Good interpersonal and cross-cultural skills.
  • Creativity and innovation skills.
  • Quality focus and attention to detail.
  • Good oral and written communication skills.
  • Critical and analytical thinking and problem-solving skills.

How to Apply

Interested and qualified applicants should apply through the official website by filling out the application form and uploading relevant credentials in PDF format. Alternatively, they may apply in person with a non-returnable copy of credentials along with the original documents.  Interested and qualified applicants should apply through this link

Position 2: Senior Customer Service Officer – Cash I

Job Summary

The Senior Customer Service Officer-Cash/Accounts will provide front-office customer service support at the branch level. They will handle account management transactions, respond to customer inquiries, handle cash and non-cash transactions, and all customer requests.

Job Requirements

  • Bachelor’s Degree in a business-related field e.g., Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or equivalent fields.
  • At least four (4) years of banking experience.
  • Good interpersonal and cross-cultural skills.
  • Creativity and innovation skills.
  • Quality focus and attention to detail.
  • Good oral and written communication skills.
  • Critical and analytical thinking and problem-solving skills.

How to Apply

Interested and qualified applicants should apply through the official website by filling out the application form and uploading relevant credentials in PDF format. Alternatively, they may apply in person with a non-returnable copy of credentials along with the original documents. Interested and qualified applicants should apply through this link

Position 3: Customer Service Manager I

Job Summary

The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels.

Job Requirements

  • Bachelor’s Degree in a business-related field e.g., accounting, management, economics, business administration or equivalent fields.
  • Minimum of six (6) years banking experience.
  • Understands the basic mechanisms of general financial products and services.
  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines.
  • Project management skills.

How to Apply

Interested and qualified applicants should apply through the official website by filling out the application form and uploading relevant credentials in PDF format. Alternatively, they may apply in person with a non-returnable copy of credentials along with the original documents. Interested and qualified applicants should apply through this link

Position 4: Branch Relationship Officer

Job Summary

The Branch Relationship Officer will be responsible for achieving business growth for Retail & MSME/IFB Banking by providing quality relationship management to new and existing customers at the assigned branch.

Job Requirements

  • Bachelor’s Degree in Business Administration, Banking, Finance, Management or related fields.
  • Minimum of four (4) years successful experience in banking or customer contact role.
  • Good communication skills.
  • Personal motivation and drive exhibited through commitment to hard work and achievement of goals.
  • Knowledge of Interest Free Banking (IFB) operations.

How to Apply

Interested and qualified applicants should apply through the official website by filling out the application form and uploading relevant credentials in PDF format. Alternatively, they may apply in person with a non-returnable copy of credentials along with the original documents. Interested and qualified applicants should apply through this link

Female applicants are highly encouraged to apply. Dashen Bank doesn’t charge any fee at any stage of the recruitment process. The deadline for all positions is May 8, 2023.