June 23, 2024

Dashen Bank is hiring Customer Service Officers to join our growing team. We are looking for friendly, helpful, and knowledgeable individuals who are passionate about providing excellent customer service. If you are looking for a rewarding career in customer service, we encourage you to apply today!

POSITION 1 Job Vacancy: Customer Service Officer (Maker) – For Branches under Adama District OfficePOSITION 2 Job Vacancy: Customer Service Officer (Maker) -For Branches Under Addis Ababa District Office
Academic & Professional Qualification: Bachelor’s Degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.Academic & Professional Qualification: Bachelor’s Degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.
Year of Graduation: 2021 and onwardsYear of Graduation: 2021 and onwards
Experience: Zero (0) year of experience; Not more than 30 years of age (for external applicants)Experience: Zero (0) year of experience; Not more than 30 years of age (for external applicants)
Required Behavioral & Leadership Competency: Interpersonal and cross-cultural skills, including the ability to build collaborative relationships with sensitivity to diversity/inclusion, Creativity and innovation skills, Action-oriented, Quality focus and attention to detail, Professionalism and integrity in line with Dashen Bank values, Good oral and written communication skills, Critical and analytical thinking and problem-solving skills, Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and achievement of goals, Good customer relationship management skills (internal and external customers), Risk awareness and focus – demonstrates an understanding of risk management practices, standards, and regulatory requirements.Required Behavioral & Leadership Competency: Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion, Creativity and innovation skills, Action oriented, Quality focus and attention to detail, Professionalism and integrity in line with Dashen Bank values, Good oral and written communication skills, Critical and analytical thinking and problem solving skills, Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals, Good customer relationship management skills (internal and external customers), Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency: Understands the basic mechanisms of general financial products and services, Good knowledge of Bank’s accounting and procedures, Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests, Excellent command of Microsoft Office applications and good command of the core banking system.Required Technical Competency: Understands the basic mechanisms of general financial products and services, Good knowledge of Bank’s accounting and procedures, Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests, Excellent command of Microsoft Office applications and good command of the core banking system.
Place of Work: For Adama, Arerti, Assela, Bekoji, Arsi Robe, and Awash Sebat Kilo Cluster Areas (See details for specific languages)Place of Work: Addis Ababa
How to Apply:
1. Interested and qualified applicants should apply through the following link:

https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDWzY3_u4JMTdNuERuRPlhz-hUQU9YMElTMlY1NTRFVFFLVVBHQzAxTFA2Ny4u

2. Applicants should fill all the details on the vacancy application form and make sure to submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verify educational qualification, work experience licenses, certifications, etc., which are stated on the application form/CV).
4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
5. Applicants who do not have Ethiojobs account need to register using a personal email account, CV’s shall not be more than 3 pages and saved in PDF format (mandatory).
Deadline: June 15, 2023
How to Apply:
1. Interested and qualified applicants should apply through the following link:
https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDWzY3_u4JMTdNuERuRPlhz-hURVNMVDVaU0hMTE9TNEE5SVpZVVE5WkIwNy4u
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
Deadline: June 15, 2023